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Yearning for Adventure – CORONAVIRUS (COVID-19) UPDATE

2018 ACE Adventures & Hideaways Crew lined up outside the main reception building

Open for Business: Accommodation and Activities

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Latest Covid-19 Update
Our responsibility to you
Your responsibility to ACE
Corona Virus COVID-19 Information

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Latest Covid-19 Update:

Moray to remain in level 3 with an update on Friday 21st for the week commencing 24th April where a decision will be made as to whether the region is able to move down to level 2.

Unfortunately, we have travel restrictions in and out of Moray for leisure purposes unless you are living locally.

Guests who are currently enjoying their break at ACE do not have to leave. They are able to complete their booking as planned, returning home as soon as they can at the end of their stay.

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Our responsibility to you

Measures have been taken to inform and educate ACE staff with;

  • Cleaning and hygiene protocols with maximum numbers in shared areas like toilets which will have surface wipe down equipment for staff and guests
  • Social distance and avoid close contact, wear face-covering when inside a 2-meter distance and indoors
  • Indefinite credit in the event our premises is closed due to government regulation or staff infection beyond our control measures
  • In the event any staff member contracts or we suspect have been exposed to COVID-19; ACE will be closed for a minimum of 7 days and all other staff potentially exposed will self isolate for 7 days. Any staff that then go on to show signs and symptoms during isolation will be required to reset the 7 days
  • Indefinite credit of any paid or partially paid bookings to an indefinite future date where the participant has been in contact with someone or who has signs of fever, sore throat, coughing, cold or flu-like symptoms in the previous two weeks to the arrival date
  • ACE will not accept attendance for any bookings from people who have been exposed to or show any COVID-19 signs and symptoms of; fever, sore throat, coughing, cold or flu-like symptoms, or a change in taste and smell or traveled internationally within 7 days until further notice
  • Guests will be required to register on arrival and temperatures will be taken of each person via an infrared thermometer from the forehead

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Your responsibility to ACE

Guests will be required to complete additional questions on our participation and guest registration forms including;

  • Each person’s full residential address and contact details including email and mobile phone for the purposes of track and tracing in the event we are requested by the authorities
  • Where they have travelled in the last 7 days
  • If they have any fever, sore throat, coughing, cold or flu-like symptoms, or a change in taste and smell in the previous 7 days
  • If they have been in close contact with anyone showing signs of fever, sore throat, coughing, cold or flu-like symptoms, or a change in taste and smell in the last 7 days
  • Maintain a distance of 2 meters and have and wear face protection when inside shared spaces or within a distance of two meters
  • Practice good hygiene and make use of the provided wash stations, hand sanitisers and use surface wipe down equipment after using our toilet/shower facilities
  • Use the appropriate disposal areas properly

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Corona Virus COVID-19 Information

Updated detailed extensive information on Corona Virus and what you need to do can be found at https://www.gov.uk/coronavirus