Yearning for Adventure – CORONAVIRUS (COVID-19) UPDATE
Opening for Business: Accommodation and Activities
First Published March 18 2020
Updated April 23 2020
Updated June 4 2020
Updated June 8 2020
Updated June 25 2020
Updated September 20 2020
Updated December 23 2020
Updated January 7 2021
Updated February 26 2021
From 26 April 2021
It is hoped that all level four locations will move back to level three at this point, with a phased reopening of hospitality. Following this, the levels will be reviewed at three-week intervals to enable the gradual opening up of economic and social activity. It is hoped that all level four locations will move back to level three at this point.
At present we can still take bookings for future activities and accommodations online or over the phone for bookings from the 26th April onwards.
From 5th January 2021
Mainland Scotland went into lockdown from 5 January 2021, with a new legal requirement forbidding anyone from leaving their home except for essential purposes. Tourism and hospitality businesses remain closed until further updates are given.
Stopping the spread starts with all of us.
- wear a face covering
- avoid crowded places
- clean hands and surfaces regularly
- stay 2m away from other people
- self-isolate and book a test if you have COVID-19 symptoms (new continuous cough, fever or loss of, or change in, sense of smell or taste)
From 26th December 2020
- The latest restrictions, which will come into effect from the 26th of December when the Scottish Highlands go into level 4, this will mean we will not be able to welcome guests to ACE Hideaways until these restrictions are lifted. Worry not, we are still here to take advance bookings for 2021 or to answer any questions you may have regarding any booking you already have with us.
From 22nd September 2020
- Outdoor organised activities are listed as an exemption to the rule of gatherings of 6 people from 2 households outdoors – please see full list of exemptions here.
From 15th July 2020
- All accommodation options are available and we will accept multiple bookings per day from more than one household. Shared facilities such as toilets and shower blocks are also permitted to open
From 10th July 2020
- Extended groups can be accepted for activity bookings: Canyoning can be offered and this year the 60-foot waterfall can be done as an abseil instead of being lowered. The option to be lowered is still available. A great way to get a thrill out in the fresh air! Disc Golf can now be played at ACE in the forest so long as social distancing is respected along with current restriction rules. River Tubing & Cliff Jumping, Canoes & Kayaks & Paintball can all be enjoyed also!
From 6th July 2020
- White Water Rafting and Cliff Jumping and Family Rafting trips from Auchnagairn are permitted in groups of 8 people from three households travelling locally
From 3rd July 2020
- Travel restriction is relaxed and we will accept bookings for the above out with the local area
- All accommodation in the form of Camping, Bell Tents and Shepherds Huts are allowed however we will only accept a single booking on-site per day from one household
One of the advantages of running outdoor adventure activities is the tendency to develop a state of calm under pressure.
Now is a time for us all to remain calm, seek clarity, keep informed, support each other and live a life on purpose and not in fear.
ACE send our thoughts to those that are dealing with infection and their immediate families.
This page will be updated in the event of developments to the present situation.
As the Coronavirus (COVID-19) situation continues to evolve, we will always take every measure to ensure the safety of guests and staff while providing booking flexibility wherever possible.
We appreciate your understanding as we move forward in these challenging times.
All of this information is subject to change based on Scottish Government guidance.
All existing 2020 paid or partially paid bookings from before 23rd April will have an indefinite credit at the rate the service was initially booked.
ACE is in a strong position to see the current global crisis through. In saying that cashflow will undoubtedly be strained during periods where we are not in a place to deliver activities and accommodation. We will consider refunds outside the standard booking terms and conditions on a case by case basis. Please initially call Tracey if you are in a dire circumstance and require an exemption from our standard booking terms and conditions 01309 611 729
As of April 23 2020 and until further notice ACE bookings can be made online where payment is required or over the phone with no deposit or payment commitment required.
Our refund policy has changed to be even more flexible for people affected because of COVID-19. See a full explanation here.
The reason for this is to allow future guests to plan their much-needed adventure break or holiday and have full flexibility given the current restriction in place. ACE will accept payment on arrival until all restrictions are lifted.
Tourism experts anticipate a surge in domestic travel once we all have our freedom returned and have indicated demand could outweigh the supply.
Measures have been taken to inform and educate ACE staff with;
- Cleaning and hygiene protocols with maximum numbers in shared areas like toilets which will have cleaning instructions and surface wipe down equipment for staff and guests
- Social distancing and avoid close contact, wear face-covering when inside a 2-meter distance and indoors
- Indefinite credit in the event our premises is closed due to government regulation or staff infection beyond our control measures
- In the event any staff member contracts or we suspect have been exposed to COVID-19; ACE will be closed for a minimum of 7 days and all other staff potentially exposed will self isolate for 7 days. Any staff that then go on to show signs and symptoms during isolation will be required to reset the 7 days
- Indefinite credit of any paid or partially paid bookings to an indefinite future date where the participant has been in contact with someone or who has signs of fever, sore throat, coughing, cold or flu-like symptoms in the previous two weeks to the arrival date
- ACE will not accept attendance for any bookings from people who have been exposed to or show any COVID-19 signs and symptoms of; fever, sore throat, coughing, cold or flu-like symptoms or a change in taste and smell or travelled internationally within 7 days until further notice
- Guests will be required to register on arrival and temperature will be taken of each person via an infrared thermometer from the forehead
Your responsibility to ACE
Guests will be required to complete additional questions on our participation and guest registration forms including;
- Each person’s full residential address and contact details including email and mobile phone for the purposes of track and tracing in the event we are requested by the authorities
- Where they have travelled in the last 7 days
- If they have any fever, sore throat, coughing, cold or flu-like symptoms or a change in taste and smell in the previous 7 days
- If they have been in close contact with anyone showing signs of fever, sore throat, coughing, cold or flu-like symptoms or a change in taste and smell in the last 7 days
- Maintain a distance of 2 meters and have and wear face protection when inside shared spaces or within a distance of two meters
- Practice good hygiene and make use of the provided washing stations and hand sanitisers or surface wipe down equipment
- Use the appropriate disposal areas properly
Updated detailed extensive information on Corona Virus and what you need to do can be found at https://www.gov.uk/coronavirus
For information on Phase 3: staying safe and protecting others
- New measures in place to drive down infection rate
- Phase 3 and Protecting others
- From Tuesday 5 January 2021, mainland Scotland will move from Level 4 to a temporary Lockdown, with new guidance to stay at home except for essential purposes. Some islands will remain at Level 3